Old Pueblo Vapor Returns Policy

Old Pueblo Vapor takes pride in both the products we sell and our customer-driven service. We will work to the best of our ability to address your concerns and find an appropriate resolution. This will not always result in a replacement and/or a full refund.

If you have an issue with your order, please submit a Customer Contact Form here or call us directly at 520-881-0169.

WARRANTY RETURNS

30-Day Manufacturer Warranty Policy for DEVICES

• Covers manufacturing issues ONLY
• Devices must be in like-new condition except for whatever defect is being covered
• Must include the packing slip and original packaging
• The sales associate assisting you will ask a series of questions to thoroughly troubleshoot the problem. You may be asked to provide pictures, videos, or other documentation to assist with diagnostics and to better expedite a resolution.
• Old Pueblo Vapor will provide a prepaid return label for warrantied items.
• Returns should be posted within 7 days of the Return Authorization being issued.
• Once the warrantied item is received and reviewed to confirm the defect, a replacement will be shipped to you.
• Upon review, if the item does not meet the above criteria or no defect is found, you could be responsible for return postage.
• If the exact item is unavailable, the closest color available will be shipped. If the item is out of stock, a store credit will be issued. 

 Items NOT commonly covered by warranty via the manufacture or Old Pueblo Vapor include but not limited to the following:

• E-liquid: taste is subjective to the user, device, coil, temperature, and steeping methodology
• Tanks and Coils
• Replacement glass and Drip tips
• Rebuildable products
• Components included with a product
• Batteries

EXCHANGES & RETURNS

• We gladly accept UNOPENED, unused, and undamaged items for an exchange or store credit within 7 days of purchase.
• For safety purposes, some items are ineligible, including but not limited to, e-liquid, drip tips, and batteries.
• For an opened, defective items please see Warranty Returns above.
• To initiate the exchange/return process please fill out a Customer Contact Form here (enter link) or call 520-881-0169.
• Please do not send any items back before you receive a Return Authorization.
• Returns should be posted within 7 days of the Return Authorization being issued.
• Return shipping cost is the responsibility of the customer.
• Once the item is received, the new item will be shipped, or store credit issued.
• If the item arrives opened, used, or damaged, no exchange/return will be honored. The unreturnable item will be shipped back at the expense of the customer.

WRONG ITEM RECEIVED

• If a wrong item is received, please fill out a Customer Contact Form here or call 520-881-1069 within 7 days.
• Items must be unopened, unused, and undamaged.
• After review, a prepaid return label for USPS will be provided. Item must be posted within 7 days.
• Once an item is received and processed, the correct item will be shipped.
• If the item is out of stock a store credit will be issued.
• If and when an E-liquid return is authorized, it may be disposed of instead of shipping back.

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